Refund Policy

DubFlow AI is a digital software service. Access is delivered through the website after account registration and, where applicable, payment confirmation.

Generated audio or video outputs are delivered inside the user workspace and may be available for preview or download.

Users may request a refund by contacting support@avtools.cn with their account email, payment reference, and reason for the request.

Refund eligibility depends on plan usage, completed generation tasks, payment provider rules, and applicable law.

If a generation task fails due to a service-side issue, we may restore credits or provide another reasonable remedy.

Credits consumed by completed generation tasks are generally not refundable because the digital service has already been delivered.

Users may cancel recurring subscriptions before the next billing period. Cancellation stops future renewals but does not automatically refund past usage.

We aim to review refund requests within two business days.